Return & Refund Policy

Last Updated: May 16, 2026

Welcome to Obhasa. Customer satisfaction is important to us, and we strive to provide a smooth and transparent return and refund experience for every order.

This Return & Refund Policy explains the conditions, timelines, and procedures for returns, refunds, damaged products, and order issues related to purchases made through our website.

By placing an order with Obhasa, you agree to the terms outlined in this policy.

1. Return Eligibility

Obhasa accepts eligible returns within 60 days of the delivery date.

To qualify for a return, items must meet the following conditions:

• The item must be unused or lightly handled
• The item must be in its original condition
• The item must include original packaging when possible
• The item must not show excessive wear, misuse, or intentional damage

Products that do not meet these conditions may not qualify for a refund or replacement.

2. Return Window

Customers may request a return for eligible items within 60 calendar days after receiving the order.

Requests submitted after the return period may not be approved.

3. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, customization, or product integrity reasons.

Non-returnable items may include:

• Personalized or custom-made jewelry
• Final sale or clearance items
• Gift cards
• Items damaged through misuse
• Products returned in unsanitary condition

Obhasa reserves the right to refuse returns that do not comply with this policy.

4. Return Process

To initiate a return, customers must contact our support team before sending items back.

Please provide:

• Full name
• Order number
• Email address used for purchase
• Reason for return
• Photos of the item if applicable

Return requests can be submitted to:

Email: support@obhasa.com

Once the return request is reviewed and approved, customers will receive return instructions.

Please do not return items without authorization, as unauthorized returns may not be accepted or processed properly.

5. Return Shipping

Obhasa does not charge return fees for approved returns.

Customers should securely package returned items to avoid damage during transit.

We recommend using a trackable shipping service whenever possible.

Obhasa is not responsible for returns lost in transit when shipment tracking is unavailable.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

• Order number
• Photos of the item
• Photos of the packaging
• Description of the issue

After review, Obhasa may offer:

• Replacement product
• Full refund
• Partial refund
• Store credit when appropriate

Customers will not be charged additional fees for approved cases involving damaged or incorrect items.

7. Refund Eligibility

Refunds are issued after:

• Returned items are received and inspected
• Return eligibility is confirmed
• The refund request is approved

Refunds are issued to the original payment method used during checkout.

Shipping charges paid during the original purchase may not be refundable unless:

• The wrong item was shipped
• The item arrived damaged
• The order was not delivered due to our error

8. Refund Processing Time

Once a refund is approved, please allow up to 12 business days for the refund to appear in your original payment account.

Processing times may vary depending on:

• Payment provider
• Credit card company
• Banking institution
• International transaction processing

Obhasa does not charge refund processing fees.

9. Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank account again
2. Contact your credit card provider
3. Contact your bank for pending transaction updates

Some financial institutions require additional processing time before refunds become visible.

If you still need assistance, please contact our support team at support@obhasa.com.

10. Order Cancellations

Customers may request order cancellations before the order has been processed or shipped.

If the order has already entered fulfillment or shipment stages, cancellation may no longer be possible.

Approved cancellations will receive a refund to the original payment method.

No cancellation fees are charged for eligible cancellation requests.

11. Exchanges

At this time, Obhasa may not offer direct product exchanges for all items.

Customers who wish to replace an item may be advised to:

1. Return the original item
2. Receive a refund after approval
3. Place a new order separately

Exchange availability may vary depending on inventory and product availability.

12. Refused or Undeliverable Packages

Packages returned to Obhasa due to:

• Incorrect addresses
• Failed delivery attempts
• Refused delivery
• Unclaimed shipments

may be eligible for refund after the package is returned and inspected.

Original shipping charges may not be refundable in these situations unless the issue resulted from our error.

13. Fraud Prevention

To protect customers and maintain secure transactions, certain refund requests may require additional verification.

Obhasa reserves the right to:

• Request proof of purchase
• Verify account ownership
• Deny suspicious claims
• Refuse abusive return activity

Fraudulent or excessive return behavior may result in account restrictions or refusal of future orders.

14. Customer Support

Our customer support team is available to assist with return requests, refund questions, and order concerns.

To help us process requests efficiently, please include:

• Full name
• Order number
• Relevant photos if applicable
• Detailed explanation of the issue

15. Policy Updates

Obhasa reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Changes may be made to reflect:

• Operational updates
• Legal requirements
• Service improvements
• Policy clarifications

Customers are encouraged to review this policy periodically before making purchases.

Continued use of our website constitutes acceptance of the current Return & Refund Policy.

Thank you for shopping with Obhasa. We value your trust and are committed to providing a professional, fair, and customer-focused return and refund experience.