Return & Refund Policy

Store: Obhasa
Email: support@obhasa.com
Customer Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday
Return Period: 60 days from the delivery date
Refund Processing Time: Within 12 days after the returned item is received and approved
Return & Refund Fees: No fees

At Obhasa, we want you to feel confident when shopping for necklaces, earrings, rings, bracelets, and other jewelry products. If your purchase does not meet your expectations, we provide a straightforward 60-day return period and process eligible refunds within 12 days after the returned merchandise has been received and approved.

This Return & Refund Policy explains when an item can be returned, how to request a return, what conditions apply, how refunds are issued, and what to expect throughout the process.

Our goal is to make returns clear, fair, and convenient while maintaining reasonable procedures for handling returned merchandise.

1. Return & Refund Overview

The key terms of our policy are summarized below:

The 60-day return period begins on the date the order is shown as delivered according to the applicable carrier's tracking information.

2. 60-Day Return Window

Obhasa accepts eligible return requests made within 60 days from the delivery date.

Customers who wish to return an item should contact us before sending the product back. This allows our team to verify the order and provide the appropriate return instructions.

Return Timeline

The return period applies to the applicable order or item based on the recorded delivery date.

We recommend submitting your return request as soon as you decide that you would like to return an item rather than waiting until the end of the 60-day period.

3. No Return Fees

Obhasa does not charge a return processing fee or refund processing fee for eligible returns.

Obhasa does not deduct a restocking fee from an approved refund.

Any shipping arrangements or costs associated with physically returning an item will be handled according to the return instructions provided by Obhasa for the particular order. Customers should contact us before sending merchandise back so that they receive the correct return instructions.

4. Eligible Items for Return

To be eligible for a return, merchandise should generally be returned in its original condition.

For jewelry products such as necklaces, earrings, rings, and bracelets, the returned item should be:

• Unworn or unused
• In its original condition
• Free from damage caused after delivery
• Free from excessive wear
• Returned with original packaging when reasonably available
• Returned with included accessories or components when applicable
• Purchased directly from Obhasa.com

We understand that customers may need to inspect an item to determine whether it is suitable. However, merchandise that has been worn, damaged, altered, or significantly used may not qualify for a return if its condition prevents it from being resold.

5. Jewelry and Hygiene Considerations

Because Obhasa sells personal jewelry products, customers should take reasonable care when trying on merchandise.

Earrings and other products that come into close contact with the body should be returned in appropriate hygienic condition. Items that have been worn or returned in a condition that presents a hygiene concern may be ineligible for return.

This does not limit a customer's rights regarding products that are defective, damaged upon arrival, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

6. Items That May Not Qualify for Return

A return may be declined if the merchandise:

• Was returned after the 60-day return period
• Shows substantial signs of wear
• Has been intentionally damaged
• Has been altered or modified
• Is missing essential components
• Is returned in a condition materially different from its condition when delivered
• Cannot reasonably be identified as the product purchased from Obhasa
• Was damaged due to improper use after delivery

If an item has a manufacturing defect or arrived damaged, please contact us rather than attempting to repair or modify the product.

Obhasa will review such situations separately.

7. Defective or Damaged Items

If your necklace, earrings, ring, bracelet, or other Obhasa product arrives damaged or appears to have a manufacturing defect, please contact us at support@obhasa.com as soon as possible.

To help us investigate the issue, please provide:

• Order number
• Customer name
• Description of the problem
• Photographs of the product
• Photographs of the packaging, when applicable
• Photographs of the shipping label, when applicable

Do not attempt to repair a potentially defective product before contacting us.

Depending on the circumstances, Obhasa may request additional information or photographs to determine the appropriate resolution.

8. Incorrect Item Received

If you receive an item that is different from the product you ordered, contact Obhasa at support@obhasa.com.

Please include your order number and explain which item you received and which item you expected to receive.

Where appropriate, we may request photographs of the item, product packaging, or shipping label.

We will review the order and determine the appropriate next step.

9. Missing Item

If an item appears to be missing from your shipment, please contact us promptly at support@obhasa.com.

Provide your order number and identify the item that was not included.

Our team will review the order details and fulfillment information and assist with the matter.

10. How to Request a Return

To begin a return, follow these steps:

Step 1: Contact Obhasa

Email support@obhasa.com within 60 days of the delivery date.

Please include:

• Your full name
• Order number
• Item or items you wish to return
• Reason for the return
• Any relevant photographs, if applicable

Step 2: Receive Return Instructions

Our customer support team will review your request and provide the applicable return instructions.

Please do not send merchandise to an address obtained from an old order, third-party source, or other location unless Obhasa specifically instructs you to do so.

Step 3: Prepare the Product

Securely package the item to help prevent damage during return transportation.

Whenever reasonably possible, include the original packaging and all components supplied with the product.

Step 4: Send the Return

Follow the return instructions provided by Obhasa.

Customers should retain any applicable shipping receipt or tracking information until the return has been completed and the refund has been confirmed.

Step 5: Return Review

Once the returned merchandise is received, Obhasa will inspect the item to determine whether it qualifies for a refund under this policy.

Step 6: Refund

If the return is approved, Obhasa will issue the eligible refund according to the original payment method, subject to the payment provider's processing time.

11. Return Processing Timeline

Our return and refund timeline is designed to provide customers with clear expectations.

The 12-day refund period begins after Obhasa receives the returned merchandise and the return has been approved.

The time required for the return package to travel to Obhasa is separate from the 12-day refund processing period.

12. Refund Method

Approved refunds are generally issued to the original payment method used to place the order.

For example, if you paid using a credit card, the refund will normally be sent back to that payment method.

Once Obhasa submits the refund, the time required for the funds to appear in your account may depend on your bank, credit card issuer, payment provider, or financial institution.

Obhasa does not control the processing time of a customer's financial institution after a refund has been submitted.

13. Refund Amount

For an approved return, Obhasa will process the applicable refund for the returned merchandise.

No return processing fee, refund processing fee, or restocking fee will be deducted by Obhasa.

Any refund required by applicable law will be handled in accordance with that law.

14. Original Shipping Charges

Obhasa's standard shipping service is offered at a $6.99 flat rate.

For a voluntary return because a customer changes their mind, ordered the wrong item, or otherwise no longer wants the product, the treatment of the original shipping charge may depend on the circumstances and applicable return terms.

For items that arrive damaged, defective, incorrect, or otherwise fail to conform to the order, please contact support@obhasa.com so that the situation can be reviewed.

Obhasa does not charge a return processing fee or restocking fee.

15. Exchanges

If you would like a different item, size, style, or variation, contact our support team at support@obhasa.com.

Depending on product availability and the circumstances of the request, Obhasa may recommend returning the original item and placing a new order.

Because inventory can change quickly, we cannot guarantee that an exact replacement will remain available throughout the return process.

16. Return Shipping and Packaging

Customers should package returned jewelry securely to minimize the risk of damage during transportation.

Necklaces, earrings, rings, and bracelets can be susceptible to scratching, bending, tangling, or other damage if packaged improperly.

Where possible:

• Use suitable protective packaging.
• Keep small jewelry pieces together.
• Protect delicate items from excessive pressure.
• Include relevant original packaging when available.
• Use the return address and instructions provided by Obhasa.
• Retain return tracking information when applicable.

Do not send a return without first receiving the appropriate return instructions from Obhasa.

17. Returns That Are Not Received

If you have sent a return and tracking indicates that it has been delivered, but Obhasa has not yet confirmed receipt, contact support@obhasa.com and provide the return tracking information.

If a return shipment is lost before reaching Obhasa, the available carrier tracking information may be required to investigate the shipment.

Customers should retain proof of shipment until the return has been completed and the refund has been confirmed.

18. Returns After 60 Days

Obhasa's standard return period is 60 days from the delivery date.

Return requests submitted after the 60-day period may not qualify under this policy.

The 60-day limitation does not remove any rights or remedies that may apply under mandatory consumer protection laws.

19. Refunds Within 12 Days

Once an eligible returned product has been received and approved, Obhasa will process the applicable refund within 12 days.

The 12-day period refers to Obhasa's refund processing period after receipt and approval. It does not include the time required for a return shipment to reach Obhasa or the additional time a bank or payment provider may require to post the refund to the customer's account.

20. Refund Not Yet Showing

If Obhasa confirms that a refund has been issued but the funds have not yet appeared in your account, please first allow additional processing time for your bank or payment provider.

If the refund remains unavailable after the expected payment-provider processing period, contact support@obhasa.com.

Please include your order number and, if available, the refund confirmation information provided by Obhasa.

21. Promotional Orders and Discounts

If an item was purchased using a promotion, discount, coupon, or other special offer, the refund will be calculated based on the amount actually paid for the eligible merchandise, subject to the terms of the applicable promotion.

A promotional discount does not create a right to receive a refund greater than the amount actually paid for the returned merchandise.

22. Multiple-Item Orders

If you purchased multiple items in one order and wish to return only some of them, clearly identify the items being returned when contacting customer support.

The return will be reviewed based on the individual products being returned and the applicable eligibility requirements.

If an order contains necklaces, earrings, rings, bracelets, or other products, each returned item must satisfy the applicable return conditions.

23. Customer Support

Our customer support team is available to answer questions about returns, refunds, damaged products, incorrect items, and other order concerns.

Obhasa Customer Support

When contacting us about a return or refund, please include your order number whenever possible. This helps our team locate your purchase and respond more efficiently.

24. Important Return and Refund Information

Obhasa aims to make the return process straightforward and transparent.

The most important terms are:

• You have 60 days from the delivery date to request an eligible return.
• Eligible returned merchandise must meet the applicable condition requirements.
• Obhasa charges no return processing fee.
• Obhasa charges no refund processing fee.
• Obhasa charges no restocking fee.
• Approved refunds are processed within 12 days after the returned item is received and approved.
• Refunds are generally sent to the original payment method.
• Your bank or payment provider may require additional time to make the refunded funds available.
• Damaged, defective, incorrect, or missing items should be reported to support@obhasa.com as soon as possible.
• Customers should contact Obhasa before sending a return so that the correct return instructions can be provided.

25. Policy Updates

Obhasa may update this Return & Refund Policy from time to time to reflect changes in our products, services, fulfillment procedures, or applicable requirements.

The latest version of this policy will be published on obhasa.com. Customers are encouraged to review the current policy when submitting a return request.

Any update will apply according to its stated effective date and to the extent permitted by applicable law.

26. Contact Obhasa

For return, refund, damaged-product, or order-related questions, please contact:

Company: Obhasa
Email: support@obhasa.com
Address: 8442 Noble Ave, North Hills, CA, United States
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

We appreciate your business and are committed to providing a clear, professional, and customer-friendly return experience for purchases of necklaces, earrings, rings, bracelets, and other Obhasa jewelry products.