Return & Refund Policy

1. Return Window

Eligible items may be returned within 30 days from the date of delivery. Returns must be shipped within this 30-day return period.

2. Return Eligibility

A return does not require an item to be defective or damaged. Eligible products may be returned when they meet the conditions stated in this policy.

• The item must be unworn and in its original condition.
• The item must include original tags and packaging when applicable.
• The item must be returned within the stated 30-day return period.

3. Return Conditions

To be eligible for a return, items must remain in the condition required by this policy.

4. Return Request

Customers should contact our customer support team before sending a return. Please provide your order number and return details so the request can be reviewed.

5. Return Instructions

6. Return Shipping Fee

Obhasa covers the return shipping costs for eligible returns. Customers will not be charged any return shipping fees.

7. Returned Item Review

Once the returned item is received, it will be inspected to confirm that it meets the return conditions described in this policy. Items that have been worn, washed, damaged, altered, or used may not be eligible for a return. Items without required original tags or packaging may also be excluded where applicable.

8. Refund Approval

A refund is processed after the returned item has been received and approved following the item review. The return must satisfy the applicable return conditions before the refund is processed.

9. Refund Method

Approved refunds will be issued to the original payment method used for the purchase.

10. Refund Processing Time

Refunds are processed within 10 business days after the returned item has been received and approved.

11. Restocking Fee

There is no restocking fee for eligible returns.

12. Damaged Items

If an item arrives damaged, please contact our customer support team within 7 days of delivery.

Please provide your order number and clear photos of the damaged item. We will review the issue and, when applicable, arrange a replacement or refund.

13. Wrong Items

If you receive an incorrect item, please contact our customer support team within 7 days of delivery.

Please provide your order number and photos of the item received. We will review the order and issue and, when applicable, arrange the appropriate replacement or refund at no additional cost.

14. Missing Items

If an item is missing from your order, please contact our customer support team as soon as possible after delivery.

We will review the order and shipment information and assist with the issue. Depending on the circumstances, a replacement or refund may be provided.

15. Lost Packages

If the carrier confirms that a package has been lost in transit, please contact our customer support team.

We will review the tracking information and shipment details and work with the carrier to resolve the issue and provide an appropriate solution based on the circumstances.

16. Incorrect Customer-Provided Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned or cannot be delivered because of an incorrect or incomplete address provided by the customer, please contact our support team for assistance. Additional shipping arrangements may be required.