Frequently Asked Questions

What products does Obhasa sell?

Obhasa is an online store offering bracelets, earrings, necklaces, and rings.

Where does Obhasa ship?

Obhasa ships within the United States.

How long does order processing take?

The standard handling time is 1 business day. Handling time refers to the period required to process an order before shipment.

How long does shipping take?

Carrier transit time is estimated at 2–6 business days after the order has been shipped. Combined with 1 business day of handling, the estimated total delivery time is 3–7 business days.

How much does shipping cost?

Shipping is charged at a flat rate of $5.99 per order.

Which shipping carriers are used?

Obhasa uses:

• USPS
• UPS
• FedEx

When is tracking provided?

A tracking number is provided once the order has been shipped and is sent to the customer by email.

Are delivery dates guaranteed?

No. Delivery times are estimates and are not guaranteed. Delays may occur due to carrier operations, weather, holidays, or other circumstances beyond our control.

Can I return my order?

Yes. Eligible items may be returned within 30 days from the date of delivery, provided they meet the stated return conditions.

How long do I have to request a return?

Returns must be shipped within 30 days from the date of delivery.

What condition must the item be in?

Items must be unworn and in their original condition. Items must not be damaged, washed, altered, or used.

Original tags and packaging must also be included when applicable.

Who pays return shipping?

Obhasa covers the return shipping costs for eligible returns. Customers will not be charged return shipping fees.

How are refunds processed?

Customers should contact support before sending a return. After the return is approved, return instructions are provided. Once the returned item is received and inspected, the refund is processed to the original payment method.

When is the refund processed?

Refunds are processed within 10 business days after the returned item has been received and approved.

Is there a restocking fee?

No. Obhasa does not charge a restocking fee.

What should I do if my item arrives damaged?

Contact customer support within 7 days of delivery and provide your order number and clear photos of the damaged item. The issue will be reviewed and, when applicable, a replacement or refund may be arranged.

What should I do if I receive the wrong item?

Contact customer support within 7 days of delivery with your order number and photos of the item received. The order and issue will be reviewed and, when applicable, the appropriate replacement or refund may be arranged.

What should I do if an item is missing?

Contact customer support as soon as possible after delivery. Obhasa will review the order and shipment information and assist with the issue. A replacement or refund may be provided when applicable.

What should I do if my package appears lost?

If the carrier confirms that a package has been lost in transit, contact customer support. Obhasa will review the tracking information and shipment details and work with the carrier to resolve the issue and provide an appropriate solution.

What happens if I entered the wrong address?

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned or cannot be delivered because of an incorrect or incomplete customer-provided address, contact support for assistance. Additional shipping arrangements may be required.

What payment methods are accepted?

Available payment methods are displayed at checkout based on the customer's location, device, and applicable payment provider availability.

Can I cancel my order?

Customers may request cancellation before the order has been processed for fulfillment. Contact customer support as soon as possible with your order number. Once processing has started, cancellation may no longer be possible. After shipment, an order cannot be canceled.

Can I change my order?

Order changes, including shipping address or product changes, may be requested before the order enters processing. Changes cannot be guaranteed once processing has started. After shipment, an order cannot be modified.