FAQs

Store: Obhasa
Website: Obhasa.com
Email: support@obhasa.com
Customer Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday
Products: Necklaces, Earrings, Rings, Bracelets

Last Updated: August 20, 2026

Welcome to the Obhasa Frequently Asked Questions page. Below you will find answers to common questions about our jewelry products, ordering process, payment methods, shipping, tracking, returns, refunds, cancellations, and customer support.

If you cannot find the answer to your question, please contact support@obhasa.com and our customer support team will be happy to assist you.

1. What products does Obhasa sell?

Obhasa is an online jewelry store offering a selection of fashion jewelry and accessories, including:

• Necklaces
• Earrings
• Rings
• Bracelets

Product availability, styles, designs, and specifications may change over time.

For the most current product information, please refer to the individual product page before placing your order.

2. How can I place an order?

To place an order with Obhasa:

1. Browse the products available on Obhasa.com.
2. Select the jewelry item you would like to purchase.
3. Choose any available product options.
4. Add the item to your shopping cart.
5. Review your order carefully.
6. Proceed to checkout.
7. Enter your required shipping information.
8. Select an available payment method.
9. Review your order total.
10. Complete the payment and submit your order.

After your order is successfully submitted, you may receive an order confirmation by email.

3. What payment methods does Obhasa accept?

At this time, Obhasa accepts:

• PayPal
• Venmo

These are currently the only payment methods offered through our checkout.

Available payment options will be displayed during checkout.

4. Is payment through Obhasa secure?

Obhasa uses established third-party payment services for payment processing.

When you choose PayPal or Venmo, payment authorization is handled through the applicable payment provider's payment system.

Customers should protect their PayPal and Venmo account credentials and should never share passwords or security codes with unauthorized individuals.

For payment-provider-specific questions, customers should contact the applicable payment provider directly.

5. Does Obhasa store my payment information?

Payment processing may be handled by PayPal or Venmo.

Obhasa receives transaction-related information necessary to process and manage your order, but customers should review the applicable payment provider's privacy policies for details regarding how payment information is handled by that provider.

For additional information about personal information collected by Obhasa, please review our Privacy Policy.

Shipping FAQs

6. How much does shipping cost?

Obhasa currently offers standard shipping for a $6.99 flat rate.

Shipping estimates are estimates rather than guaranteed delivery dates.

7. How long does it take to process my order?

Obhasa generally has a 1-business-day handling time.

This means we typically prepare and process an order within one business day after it has been successfully submitted and payment has been authorized.

Orders may require additional processing time in certain circumstances, such as unusual order activity, payment verification, product availability issues, or circumstances outside our reasonable control.

8. What is the order cut-off time?

Our standard order cut-off time is:

5:00 PM EST, Monday–Friday

Orders placed after the daily cut-off may begin processing on the next business day.

Orders placed during weekends or outside regular processing days may begin processing on the next business day.

9. How long does delivery take?

After the standard 1-business-day handling period, carrier transit generally takes approximately 2–6 business days.

Therefore, the estimated overall delivery period is generally:

3–7 business days

This is an estimate and not a guaranteed delivery date.

Carrier delays may occur because of weather, transportation issues, high package volumes, holidays, incorrect addresses, or other circumstances outside Obhasa's control.

10. Which shipping carriers does Obhasa use?

Orders may be delivered by:

• USPS
• UPS
• FedEx

The carrier selected for a particular shipment may depend on the order, destination, package requirements, and fulfillment arrangements.

11. Will I receive tracking information?

Yes. When tracking information is available, Obhasa will provide shipment tracking information after the order has been shipped.

Tracking information allows you to monitor the progress of your package through the applicable carrier.

Please remember that tracking information may take some time to become active after the carrier receives the package.

12. My tracking information has not updated. What should I do?

It is normal for tracking information to take some time to update after a package has been shipped.

If tracking has recently been provided, please allow the carrier time to scan and update the shipment.

If tracking remains unchanged for an extended period, contact support@obhasa.com with your order number so our team can review the shipment information.

13. What if my package is delayed?

Delivery estimates are based on normal carrier transit times.

Packages may occasionally experience delays caused by:

• Severe weather
• Transportation disruptions
• Carrier operational issues
• High package volumes
• Holidays
• Incorrect or incomplete addresses
• Regional delivery issues
• Other circumstances outside Obhasa's control

If your package is delayed, check the tracking information first. If you need additional assistance, contact support@obhasa.com.

14. What if I entered the wrong shipping address?

Contact support@obhasa.com immediately if you discover an incorrect shipping address.

We will make reasonable efforts to correct the address before your order enters fulfillment or is shipped.

However, once an order has been processed or transferred to USPS, UPS, or FedEx, an address change may no longer be possible.

Obhasa cannot guarantee that an address correction can be completed after shipment.

15. Can I change my shipping address after my order has shipped?

Generally, changes cannot be guaranteed after an order has been handed to the carrier.

If your package has already shipped, contact us as soon as possible. We will review the available options based on the shipment status.

Any carrier-specific address-change options are subject to the applicable carrier's policies.

Order Change & Cancellation FAQs

16. Can I cancel my order?

You may request cancellation as soon as possible after placing your order.

If the order has not yet entered fulfillment, Obhasa will generally make reasonable efforts to cancel it.

However, cancellation is not guaranteed because orders may move into processing quickly.

A cancellation request is not considered complete until Obhasa confirms the cancellation.

17. Is there a cancellation fee?

No.

Obhasa does not charge a cancellation processing fee for an approved cancellation.

If an order is successfully canceled and payment has already been processed, the applicable refund will generally be returned through the original payment method.

18. Can I change my order after placing it?

Possibly.

If your order has not yet entered fulfillment, we may be able to make certain changes, including:

• Changing product quantity
• Removing an item
• Changing a product
• Correcting certain order information
• Updating the shipping address

Please contact support@obhasa.com immediately.

Changes are subject to order status and product availability.

19. Can I add another item to my order?

If your order has not yet entered fulfillment, contact us as soon as possible.

Depending on the order status and available products, we may be able to assist.

If the existing order cannot be modified, you may need to place a separate order.

20. Can I cancel an order after it has shipped?

Generally, an order cannot be canceled once it has been shipped.

If you no longer want the product after delivery, you may be able to return it under our 60-day Return & Refund Policy, provided it meets the applicable return requirements.

Returns & Refunds FAQs

21. What is Obhasa's return period?

Obhasa provides a 60-day return period for eligible products.

The return period begins from the delivery date.

Customers should contact support@obhasa.com before returning an item so that the appropriate return instructions can be provided.

22. Is there a return fee?

No.

Obhasa does not charge a return processing fee or restocking fee for eligible returns.

Specific return instructions may vary depending on the reason for the return and the circumstances of the order.

23. How long does a refund take?

For an approved return, Obhasa processes the applicable refund within 12 days after the returned item has been received and approved.

The time required for the payment provider to make the funds available may vary.

24. Is there a refund fee?

No.

Obhasa does not charge a refund processing fee for eligible refunds.

25. Where will my refund be sent?

Refunds are generally issued through the original payment method used for the transaction.

For example, eligible payments made through PayPal or Venmo will generally be handled through the applicable payment transaction.

The time required for funds to appear in your account may vary according to the payment provider.

26. What if I receive the wrong product?

If you receive a product that is different from the item you ordered, contact support@obhasa.com.

Please provide:

• Order number
• Product received
• Product originally ordered
• Photographs, if requested
• Any relevant packaging information

Our team will review the issue and provide the appropriate next steps.

27. What if my jewelry arrives damaged?

Contact support@obhasa.com as soon as possible if your order arrives damaged.

We may request photographs of:

• The jewelry
• Packaging
• Shipping box or envelope
• Shipping label
• Damage

Please keep the original packaging until the issue has been reviewed.

28. Can I return a product if I simply changed my mind?

Eligible products may generally be returned within the 60-day return period, subject to the conditions described in the Obhasa Return & Refund Policy.

Before returning an item, contact support@obhasa.com for return instructions.

Product FAQs

29. What types of jewelry does Obhasa sell?

Obhasa currently specializes in fashion jewelry, including:

Necklaces, Earrings, Rings, and Bracelets.

New styles and products may be added over time.

30. Can product colors look different from the website?

Yes, minor differences may occur.

The appearance of a product may vary depending on:

• Device screen
• Display settings
• Lighting
• Photography conditions
• Individual monitor or mobile-device settings

Product images are intended to provide a general representation of the product.

31. How should I care for my jewelry?

To help maintain the appearance of your jewelry, we recommend reasonable care such as:

• Store jewelry in a dry location.
• Avoid unnecessary contact with water.
• Avoid direct exposure to perfumes and cosmetics.
• Remove jewelry during activities that may cause excessive friction or impact.
• Keep pieces separated when possible to reduce scratching or tangling.
• Follow any specific care instructions provided with the product.

Normal wear, improper care, accidental damage, or exposure to certain substances may affect jewelry over time.

Customer Account FAQs

32. Do I need an account to place an order?

Account requirements may depend on the checkout options available on Obhasa.com.

If guest checkout is available, you may be able to complete a purchase without creating an account.

If an account is created, customers are responsible for maintaining the security of their login credentials.

33. What should I do if I cannot access my account?

If you experience difficulty accessing an Obhasa account, use the available account recovery options or contact support@obhasa.com.

For security reasons, never send your password to customer support.

Privacy & Security FAQs

34. What information does Obhasa collect?

Depending on how you use the website, Obhasa may collect information such as:

• Name
• Email address
• Shipping address
• Billing information
• Order information
• Customer service communications
• Technical website information
• Device and browser information
• IP address
• Cookie and usage information

For complete details, please review our Privacy Policy.

35. Does Obhasa use cookies?

Yes. Obhasa may use cookies and similar technologies for purposes such as:

• Website functionality
• Shopping cart functionality
• Security
• Analytics
• Website performance
• Remembering certain preferences
• Understanding website usage

Cookie controls may also be available through your web browser.

36. Does Obhasa sell customer information?

Obhasa does not sell personal information simply because it is collected through the website.

Information may be shared with service providers when reasonably necessary to process payments, fulfill orders, provide shipping, operate the website, provide customer support, prevent fraud, or comply with legal obligations.

For more information, please review our Privacy Policy.

37. How can I contact Obhasa about my personal information?

For privacy-related questions or requests, contact:

Email: support@obhasa.com

Depending on applicable law, you may have rights regarding access, correction, deletion, or other handling of your personal information.

Customer Support FAQs

38. How can I contact Obhasa?

You can contact Obhasa customer support by email:

support@obhasa.com

Our support hours are:

8:00 AM – 7:00 PM EST, Monday – Saturday

39. What information should I include when contacting customer support?

For order-related questions, please include:

• Order number
• Name used for the order
• Email address
• Description of the issue
• Relevant product name

Including your order number helps us locate your purchase and respond more efficiently.

Do not send passwords, security codes, or complete payment credentials by email.

40. What if I have a question that is not answered here?

We are happy to help.

Please contact:

Obhasa Customer Support
Email: support@obhasa.com
Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

Our team can assist with questions about products, orders, payments, shipping, tracking, returns, refunds, cancellations, and other shopping-related concerns.

Quick Reference

Contact Obhasa

If you have any additional questions, please contact Obhasa at:

Email: support@obhasa.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday
Website: Obhasa.com

We are committed to providing clear information about our products, payment methods, shipping services, returns, refunds, and order procedures so that customers can shop with confidence.