FAQs

Last Updated: May 16, 2026

Welcome to the Frequently Asked Questions page for Obhasa. We have created this section to help answer common questions regarding orders, shipping, payments, returns, refunds, and customer support.

If you cannot find the information you need, please contact our support team at support@obhasa.com.

1. What products does Obhasa sell?

Obhasa specializes in jewelry products, including:

• Bracelets
• Earrings
• Necklaces
• Rings

Our collections are designed to offer stylish and versatile jewelry options for different preferences and occasions.

2. How can I place an order?

To place an order:

1. Browse products on our website
2. Add desired items to your cart
3. Proceed to checkout
4. Enter shipping and billing information
5. Select a payment method
6. Complete payment confirmation

After the order is successfully placed, you will receive a confirmation email.

3. What payment methods do you accept?

We currently accept the following payment methods:

All payments are processed securely during checkout.

4. When will my order be processed?

Orders are processed during our business days:

Orders placed after 5:00 PM EST will begin processing on the next business day.

Orders placed on weekends or holidays are processed on the following business day.

5. How long does shipping take?

Estimated shipping timelines are as follows:

Delivery times may vary depending on:

• Shipping destination
• Carrier delays
• Weather conditions
• Holiday periods

6. How much does shipping cost?

We offer a flat shipping rate for eligible orders.

Shipping fees are displayed during checkout before payment is completed.

7. Which carriers do you use?

Obhasa works with trusted shipping carriers, including:

• USPS
• UPS
• FedEx

Carrier selection depends on delivery location and operational requirements.

8. Will I receive tracking information?

Yes. Once your order has shipped, a tracking number will be sent to your email address.

Tracking information may take up to 24–48 hours to update after shipment creation.

Customers can monitor shipment progress directly through the carrier’s tracking system.

9. Can I cancel my order?

Customers may request cancellation before the order has been shipped.

Because orders are processed quickly, cancellation requests are not guaranteed once fulfillment begins.

To request a cancellation, contact:

• support@obhasa.com

Please include your order number and request details.

10. Can I change my order after placing it?

Order modifications may be possible before shipment.

Possible changes may include:

• Shipping address corrections
• Recipient information updates
• Quantity adjustments

Once an order has shipped, modifications are no longer possible.

11. What is your return policy?

We accept eligible returns within 60 days of delivery.

Returned items must meet eligibility requirements outlined in our Return & Refund Policy.

12. How long do refunds take?

Approved refunds are processed back to the original payment method.

Refund timing may vary depending on your bank or payment provider.

13. What should I do if my order arrives damaged?

If your package arrives damaged:

1. Take photos of the item and packaging
2. Contact support as soon as possible
3. Include your order number and issue details

Our team will review the situation and assist with a resolution.

14. What should I do if my package is lost?

Before reporting a lost package:

• Check your tracking information
• Verify the shipping address
• Check with neighbors or household members

If the package still cannot be located, contact our support team with your order details and tracking number.

We will assist with carrier investigation procedures when applicable.

15. Do you ship internationally?

Shipping availability may vary depending on destination and carrier support.

International customers may be responsible for:

• Customs duties
• Import taxes
• Additional local fees

Customs processing may also affect delivery times.

16. Can I return earrings or personalized jewelry?

Certain products may not qualify for return due to hygiene or customization reasons.

Non-returnable items may include:

• Personalized jewelry
• Custom-made items
• Final sale products
• Items showing signs of misuse

Please review our Return & Refund Policy for additional details.

17. What happens if my package is returned to sender?

Packages may be returned if:

• The address is incorrect
• Delivery attempts fail
• The package remains unclaimed

Additional shipping charges may apply for reshipment.

Customers are responsible for providing accurate shipping information during checkout.

18. Is my payment information secure?

Yes. We use secure checkout systems and trusted payment providers to help protect customer transactions.

Payments are processed through secure third-party platforms, including:

• PayPal
• Venmo

Obhasa does not directly store complete payment card information on our servers.

19. Do I need an account to place an order?

Customers may be able to place orders as guests depending on checkout availability.

Creating an account may provide benefits such as:

• Faster checkout
• Order history access
• Easier order tracking
• Saved customer information

20. How can I contact customer support?

Our support team is available to assist with questions regarding orders, shipping, returns, refunds, and general inquiries.

When contacting support, please include:

• Your full name
• Order number if applicable
• Detailed description of the issue

Thank you for choosing Obhasa. We appreciate your trust and are committed to providing a professional, secure, and reliable shopping experience.