Cancel / Change Order Policy

Store: Obhasa
Website: Obhasa.com
Email: support@obhasa.com
Customer Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday
Products: Necklaces, Earrings, Rings, Bracelets
Last Updated: August 20, 2026

At Obhasa, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit Obhasa.com, place an order, create an account, contact customer support, or otherwise interact with our website and services.

This policy also explains how we may use, store, protect, and disclose information, as well as the choices available to you regarding your personal information.

By using Obhasa.com, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please discontinue use of the website.

1. Information We Collect

Depending on how you interact with Obhasa.com, we may collect information that you voluntarily provide, information generated through your use of the website, and information received from service providers involved in completing your order.

Information You Provide Directly

When you place an order, create an account, contact us, or otherwise interact with Obhasa, you may provide information such as:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account login information
• Order information
• Product preferences
• Customer service communications
• Information provided when requesting a return or refund
• Other information you voluntarily submit

We seek to collect only information that is reasonably necessary for the relevant purpose.

Payment Information

When you make a purchase, payment information may be processed through applicable third-party payment services.

Depending on the payment method used, payment providers may process information such as:

• Payment card information
• Billing information
• Transaction information
• Payment authorization information
• Fraud prevention information

Obhasa does not need to store your complete payment card number on its own systems to process an order. Payment information may be handled directly by the applicable payment provider according to its own privacy and security practices.

2. Information Collected Automatically

When you visit Obhasa.com, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• General geographic information
• Pages visited
• Products viewed
• Referring website
• Date and time of visits
• Website interactions
• General usage information
• Technical information required to maintain website security and functionality

This information may be collected through cookies, pixels, logs, analytics technologies, and similar tools.

Automatically collected information generally helps us understand how visitors use the website, improve website performance, protect the website, and provide a better shopping experience.

3. Cookies and Similar Technologies

Obhasa may use cookies and similar technologies to support website functionality and understand how customers interact with the website.

Cookies are small data files that may be stored on your device when you visit a website.

Cookies may be used for purposes such as:

• Maintaining shopping cart functionality
• Remembering certain preferences
• Keeping customers signed in
• Processing orders
• Understanding website traffic
• Improving website performance
• Measuring marketing effectiveness
• Supporting security and fraud prevention
• Personalizing certain website experiences

Some cookies may be necessary for the website to function correctly, while others may support analytics or other optional features.

Depending on your browser and location, you may be able to manage certain cookie settings through your browser or available website privacy controls.

Disabling certain cookies may affect some website functions.

4. How We Use Personal Information

Obhasa may use collected information for legitimate business and operational purposes, including:

• Processing and fulfilling orders
• Confirming payments
• Shipping purchased products
• Providing shipment tracking
• Communicating with customers
• Responding to customer service requests
• Processing returns and refunds
• Maintaining customer accounts
• Improving products and website functionality
• Preventing fraud and unauthorized activity
• Protecting website security
• Understanding website usage
• Maintaining business records
• Complying with applicable laws
• Resolving disputes
• Enforcing our policies and terms
• Providing information about products or services where permitted

We seek to use personal information only for appropriate purposes connected to our business operations and customer relationships.

5. Order Information

When you purchase products from Obhasa, we may collect and retain information associated with your transaction.

This may include:

• Order number
• Products purchased
• Quantity
• Purchase amount
• Shipping address
• Billing information
• Payment status
• Order date
• Shipping information
• Tracking information
• Return or refund information
• Customer communications relating to the order

Order information allows us to fulfill purchases, provide customer service, handle returns and refunds, and maintain appropriate transaction records.

6. Shipping and Delivery Information

To deliver your order, Obhasa may share necessary shipping information with shipping and logistics providers.

Our standard delivery carriers may include:

• USPS
• UPS
• FedEx

Information shared with a carrier may include the recipient's name, delivery address, contact information where required, package information, and tracking-related information.

This information is provided so that the carrier can transport and deliver the package.

Shipping providers may process information according to their own privacy policies and applicable legal requirements.

7. Payment Processing

Obhasa currently offers PayPal and Venmo as available payment methods.

When you submit payment information, it may be transmitted directly to the applicable payment provider.

Payment providers may collect and process information according to their own privacy policies and terms.

Obhasa may receive transaction-related information such as:

• Payment status
• Transaction identifier
• Payment method type
• Order amount
• Limited payment information
• Fraud or verification results

We do not use payment information for purposes unrelated to processing or protecting transactions except where permitted by applicable law.

8. Customer Support Communications

When you contact Obhasa, we may retain information contained in your communication.

This may include:

• Your name
• Email address
• Order number
• Subject of your inquiry
• Messages you send
• Photographs or documents you voluntarily provide
• Information necessary to resolve your request

Customer support information may be used to investigate and resolve questions involving orders, shipping, returns, refunds, damaged products, incorrect items, payments, or other concerns.

Customer Support Email: support@obhasa.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

9. Returns and Refund Information

When you request a return or refund, we may collect information necessary to process the request.

This may include:

• Order number
• Customer name
• Contact information
• Product being returned
• Reason for return
• Return tracking information
• Photographs of products or packaging
• Refund information
• Communication regarding the return

Obhasa provides a standard 60-day return period for eligible products.

Approved refunds are processed within 12 days after the returned product has been received and approved.

Obhasa does not charge a return processing fee, refund processing fee, or restocking fee for eligible returns.

Information related to returns and refunds may be retained as necessary to maintain transaction records, provide customer service, prevent fraud, and comply with legal obligations.

10. How We Share Information

Obhasa may share personal information with trusted third parties when necessary to operate the website, fulfill orders, process payments, provide services, or comply with legal obligations.

Payment Providers

Payment information may be shared with applicable payment providers to authorize and complete transactions.

Shipping Providers

Shipping information may be provided to USPS, UPS, FedEx, or other applicable delivery providers to deliver orders.

Technology and Hosting Providers

We may use service providers that assist with website hosting, ecommerce functionality, data storage, security, analytics, communication, and technical operations.

Analytics and Marketing Providers

Where applicable and permitted, we may use third-party services to understand website activity, measure advertising performance, or improve our marketing.

Legal and Regulatory Authorities

We may disclose information when reasonably necessary to:

• Comply with applicable laws
• Respond to lawful requests
• Protect our rights
• Protect customers or other individuals
• Investigate suspected fraud
• Prevent abuse or illegal activity
• Protect the security of our website and services
• Enforce our agreements

Obhasa does not sell personal information simply because it is collected through the website.

11. Information Security

Obhasa takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

Security measures may include:

• Access controls
• Authentication procedures
• Secure transmission technologies
• Restricted access to personal information
• Monitoring and security practices
• Appropriate service-provider controls

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

For this reason, while we work to protect personal information, we cannot guarantee absolute security.

12. Data Retention

Obhasa may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

• The nature of the information
• The reason it was collected
• Whether an active customer relationship exists
• Transaction and accounting requirements
• Customer service needs
• Fraud prevention requirements
• Legal and regulatory obligations
• Dispute resolution
• Enforcement of agreements

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled according to applicable requirements.

13. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These rights may include the ability to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Ask how personal information is used
• Request information about certain disclosures
• Opt out of certain marketing communications
• Exercise other rights provided under applicable privacy laws

Not every right applies in every situation. Some requests may be subject to legal exceptions, verification requirements, or other limitations.

To make a privacy-related request, contact:

support@obhasa.com

14. Marketing Communications

Where permitted, Obhasa may send customers information about products, promotions, updates, or other services.

Customers may have the ability to unsubscribe from promotional emails by using the unsubscribe instructions contained in the communication.

Unsubscribing from promotional communications does not necessarily stop important transactional communications.

For example, we may still contact you regarding:

• Order confirmations
• Shipping updates
• Tracking information
• Return or refund requests
• Account security
• Important service notices
• Other communications necessary to complete a transaction

15. Children's Privacy

Obhasa.com is intended for a general shopping audience and is not designed to knowingly collect personal information directly from children where prohibited by applicable law.

We do not knowingly request personal information from children for purposes that are prohibited by applicable privacy requirements.

If you believe that a child has provided personal information to Obhasa in circumstances where such collection was not appropriate, please contact us at support@obhasa.com.

If we become aware of information that we are required to remove under applicable law, we will take reasonable steps to address it.

16. Third-Party Websites

Obhasa.com may contain links to third-party websites, services, social media platforms, payment providers, carriers, or other external resources.

This Privacy Policy applies to information collected by Obhasa through Obhasa.com and does not necessarily apply to third-party websites.

Third-party websites may have their own privacy policies, terms, cookies, and data practices.

We encourage customers to review the privacy policies of external services before providing personal information to them.

17. Third-Party Services

Obhasa may use third-party services to support ecommerce operations and website functionality.

These services may include providers for:

• Payment processing
• Website hosting
• Ecommerce functionality
• Shipping
• Order management
• Analytics
• Security
• Customer communications
• Email delivery
• Fraud prevention
• Technical support

Third-party providers may have access to information only as reasonably necessary to perform their services, subject to their applicable agreements and legal obligations.

18. Fraud Prevention and Security

Obhasa may process personal and transaction information to detect, prevent, and investigate potentially fraudulent or unauthorized activity.

This may include reviewing:

• Transaction details
• Payment status
• Account activity
• IP address
• Device information
• Shipping information
• Order patterns
• Other security-related information

These activities help protect customers, payment methods, Obhasa, and third-party service providers.

An order may be delayed, reviewed, or canceled if there are reasonable indications of fraud, unauthorized activity, or other security concerns, subject to applicable law.

19. Communications Regarding Orders

Even if you opt out of promotional communications, Obhasa may continue sending transactional messages necessary to complete or manage an order.

These may include:

• Order confirmation
• Payment confirmation
• Shipping confirmation
• Tracking information
• Delivery updates
• Return instructions
• Refund confirmation
• Customer support responses
• Important account notices

These communications are necessary to provide the services requested by the customer.

20. International Visitors

Obhasa may receive visitors from locations outside the primary market in which the store operates.

If you access Obhasa.com from another country or region, your information may be processed in locations where Obhasa or its service providers operate.

Privacy rights and requirements vary by jurisdiction.

If applicable law provides you with additional privacy rights, Obhasa will handle valid requests according to those requirements.

21. Data Accuracy

Obhasa relies on customers to provide accurate and current information.

If your personal information changes, you may contact us to request an update where applicable.

Examples include:

• Name
• Email address
• Shipping address
• Contact information

Keeping information accurate can help prevent shipping problems, account issues, and communication errors.

22. Privacy of Payment Information

Obhasa takes reasonable steps to limit unnecessary access to sensitive payment information.

Payment transactions may be handled through third-party payment providers that use their own security systems and controls.

Customers should never send complete payment card numbers, passwords, authentication codes, or other highly sensitive credentials by email unless specifically requested through an appropriate secure process.

Obhasa will not request your account password through ordinary customer service email.

23. Cookies and Browser Controls

Most modern web browsers provide controls that allow users to manage cookies.

Depending on your browser, you may be able to:

• Block cookies
• Delete existing cookies
• Receive notifications before cookies are stored
• Control certain website permissions

However, disabling essential cookies may prevent certain Obhasa.com features from working correctly.

For the best shopping experience, customers should maintain the browser settings necessary for essential website functions.

24. Do Not Track Signals

Some web browsers offer "Do Not Track" or similar privacy settings.

Because browser implementations and industry standards may vary, Obhasa may not respond to every browser-based tracking preference in the same manner.

Where applicable law requires a particular response to a recognized privacy preference or signal, Obhasa will handle it according to the applicable requirements.

25. Business Transfers

If Obhasa undergoes a business transaction such as a merger, acquisition, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction where legally permitted.

Any transfer will be handled in accordance with applicable law and the privacy commitments applicable to the information.

26. Legal Disclosures

Obhasa may disclose personal information where we reasonably believe disclosure is necessary to:

• Comply with a legal obligation
• Respond to a valid legal process
• Protect the rights or property of Obhasa
• Protect the safety of customers or others
• Investigate suspected fraud or abuse
• Enforce our Terms of Service
• Protect website systems
• Prevent or address security incidents

We will seek to limit such disclosures to what is reasonably necessary for the relevant purpose.

27. Changes to This Privacy Policy

Obhasa may update this Privacy Policy periodically.

Changes may be made to reflect:

• Changes in our services
• New website features
• Changes in technology
• Changes in business practices
• Changes in third-party service providers
• Changes in applicable laws
• Improvements to privacy and security practices

When the policy is updated, the revised version will be published on Obhasa.com with an updated "Last Updated" date.

We encourage customers to review this Privacy Policy periodically to understand how personal information is handled.

28. Contact Us About Privacy

If you have questions about this Privacy Policy, want to request information about your personal data, or wish to exercise an applicable privacy right, please contact us.

Obhasa
Website: Obhasa.com
Email: support@obhasa.com
Customer Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

When submitting a privacy request, please provide enough information for us to understand and respond to your request. We may need to verify your identity before providing certain personal information or completing certain requests.

29. Summary of Our Privacy Practices

30. Your Agreement

By using obhasa.com, you acknowledge that you have read this Privacy Policy and understand how Obhasa may collect, use, disclose, and protect information as described above.

This Privacy Policy should be read together with the other policies and terms published on obhasa.com, including the Terms of Service, Payment Methods Policy, Shipping Policy, Cancel / Change Order Policy, and Return & Refund Policy.

Obhasa is committed to handling customer information responsibly and providing transparency about our privacy practices.

Contact Obhasa

Obhasa
Website: Obhasa.com
Email: support@obhasa.com
Customer Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday
Last Updated: August 20, 2026