Cancel / Change Order
Last Updated: September 10, 2026
Order Cancellation & Changes
Cancellation and order-change requests must be submitted before the order enters the fulfillment process. Once an order has been shipped, it cannot be canceled or modified.
| Order Stage | Cancellation | Order Changes |
|---|---|---|
| Before processing | May be requested | May be requested |
| Processing has started | May no longer be possible | Changes cannot be guaranteed |
| After shipment | Cannot be canceled | Cannot be modified |
1. Cancellation Window
Customers may request cancellation before the order has been processed for fulfillment. There is no separate hourly or calendar-day cancellation period stated in the store's policy; the cancellation window is based on whether fulfillment processing has started.
2. Order Change Window
Order changes, including shipping address or product changes, may be requested before the order enters processing. Requests made after processing has started cannot be guaranteed.
3. How to Request Cancellation
Contact our customer support team as soon as possible with your order number and cancellation request. The request can be reviewed based on the current processing status of the order.
| Step | Action |
|---|---|
| 01 | Contact customer support as soon as possible. |
| 02 | Provide your order number and cancellation request. |
| 03 | The order status will determine whether cancellation can still be accommodated. |
4. How to Request an Order Change
Contact our customer support team as soon as possible with your order number and the requested change. Changes may include the shipping address or product information. Requests must be made before the order enters processing, and changes cannot be guaranteed once processing has started.
5. Orders Before Processing
Before an order has entered the fulfillment process, customers may request cancellation or changes to the order.
Contact support as soon as possible so the request can be reviewed before processing begins.
6. Orders After Processing Begins
Once an order has entered the fulfillment process, cancellation or changes may no longer be possible.
If the order can no longer be changed or canceled, customers may wait for delivery and request a return according to the applicable Return & Refund Policy.