Cancel/Change Order

Last Updated: May 16, 2026

Welcome to Obhasa. At Obhasa, we understand that customers may occasionally need to cancel or modify an order after it has been placed. This Cancel / Change Order Policy explains how cancellation requests, order modifications, and related processing procedures are handled.

By placing an order through our website, you agree to the terms outlined in this policy.

1. Order Cancellation Requests

Customers may request to cancel an order after it has been placed.

Cancellation requests must be submitted as soon as possible after checkout to maximize the likelihood that the order can be stopped before fulfillment or shipment begins.

Because orders are processed quickly, we cannot guarantee that all cancellation requests will be successful.

Once an order has entered fulfillment, packaging, or shipping stages, cancellation may no longer be possible.

2. How to Request an Order Cancellation

To request an order cancellation, customers should contact our support team immediately with the following information:

• Full name
• Order number
• Email address used during checkout
• Request details

Cancellation requests should be sent to:

Email: support@obhasa.com

Our team will review the request and confirm whether the order can still be canceled.

3. Order Change Requests

Customers may request modifications to an order before shipment.

Possible order changes may include:

• Shipping address updates
• Recipient information corrections
• Product quantity adjustments
• Item replacements
• Contact information updates

All modification requests are subject to:

• Inventory availability
• Processing status
• Verification review
• Operational limitations

Obhasa cannot guarantee that requested changes can be completed once order processing has started.

4. Shipping Address Changes

Customers are responsible for ensuring that shipping information is accurate during checkout.

If an incorrect address was submitted, customers should contact us immediately.

Address changes may not be possible if:

• The order has already been packaged
• Shipping labels have been created
• The package has been transferred to the carrier
• Shipment tracking has become active

Obhasa is not responsible for delivery issues resulting from incorrect shipping information submitted by the customer.

Additional shipping fees may apply if a package must be reshipped due to address errors.

5. Orders Already Shipped

Once an order has been shipped:

• Cancellation is no longer available
• Order modifications cannot be completed
• Shipping addresses cannot be changed

Customers may still qualify for a return under our Return & Refund Policy after delivery.

Tracking information will be provided once shipment has been dispatched.

6. Refunds for Canceled Orders

Approved canceled orders will receive a refund to the original payment method.

Refund processing times may vary depending on:

• Payment provider
• Credit card issuer
• Banking institution
• International transaction processing

Obhasa does not charge cancellation or refund processing fees.

7. Failed Cancellation Requests

Cancellation requests may be denied if:

• The order has already shipped
• Fulfillment has been completed
• Fraud prevention review is in progress
• Inventory allocation cannot be reversed

If cancellation is no longer possible, customers may still be eligible for a return after delivery according to our Return & Refund Policy.

8. Fraud Prevention and Verification

For security purposes, certain cancellation or modification requests may require verification.

Verification may include:

• Identity confirmation
• Payment validation
• Address verification
• Order ownership confirmation

Obhasa reserves the right to deny requests that appear fraudulent, abusive, or unauthorized.

9. Promotional and Discount Orders

Orders placed using:

• Promotional pricing
• Discount codes
• Limited-time sales
• Clearance offers

may be subject to additional processing limitations.

Price adjustments may not be available after an order has been submitted.

If an order is modified after a promotion expires, updated pricing may apply.

10. Multiple or Split Shipments

Some orders may be processed in multiple shipments depending on inventory and fulfillment logistics.

If part of an order has already shipped:

• Only unshipped items may be eligible for cancellation or modification
• Shipped items cannot be canceled
• Separate tracking numbers may apply

Refunds for canceled portions of split shipments will be processed separately when applicable.

11. Customer Responsibilities

Customers are responsible for:

• Reviewing order details before checkout
• Providing accurate shipping information
• Monitoring confirmation emails
• Contacting support promptly regarding changes

Failure to provide accurate information may result in:

• Shipping delays
• Failed delivery attempts
• Returned packages
• Additional shipping costs

12. Limitation of Liability

Obhasa is not responsible for losses or damages resulting from:

• Delayed cancellation requests
• Incorrect customer information
• Carrier processing timelines
• Technical issues beyond our control
• Delivery delays after shipment

Customers acknowledge that order processing begins shortly after payment confirmation.

13. Policy Updates

Obhasa reserves the right to modify or update this Cancel / Change Order Policy at any time without prior notice.

Changes may be made due to:

• Operational updates
• Legal requirements
• Shipping process improvements
• Fraud prevention measures

Customers are encouraged to review this policy periodically before placing orders.

Continued use of our website constitutes acceptance of the current version of this policy.

14. Contact Information

If you need assistance regarding order cancellation or modification requests, please contact our support team.

Thank you for shopping with Obhasa. We appreciate your trust and are committed to providing professional customer service and efficient order support throughout your shopping experience.